Free Standard Shipping can be combined with our Standard Price Discounts which are as follows:

•  5% Price Discount if you subscribe to our Newsletter (to claim your discount, please use Discount Code: FIRSTPURCHASE during Checkout)
• 10% Price Discount if you are a repeat customer, i.e. if you have purchased items from our eshop in the past and are interested in making a new purchase (to claim your discount, please use Discount Code: REPEATCUSTOMERS during Checkout)

Effective Date: August 15, 2026

Can't find what you're looking for? Contact Us with your Order Number — we aim to reply within one business day.

GROUP A — ABOUT COLORADDICTED.COM™

A1. Who are you? What is COLORADDICTED.COM™? COLORADDICTED.COM™ is an independent premium print-on-demand brand based in Greece. We create original artwork — human archetypes and personalities depicted through dogs, with wit that stays understated — and produce it exclusively on premium formats: canvas wraps, art prints, metal prints, and acrylic prints. Every product is made individually, to order, by our trusted production partners. Nothing is held in stock.

To learn more about us and our story, visit our About Us page.

A2. Where are you based? COLORADDICTED.COM™ is headquartered at: Socratous 63, GR-14561 Kifisia, Greece

Our products are produced and shipped from facilities around the world, automatically routed to the location closest to your delivery address.

A3. How can I contact you? Through our Contact Us page. We aim to reply to every message within one business day.

A4. What are your values? We care deeply about animal welfare, environmental responsibility, and ethical business practices. Every order we fulfill is carbon-neutral. You can read more on our Our Values & Giving Back page and our Our Environmental Commitment page.

A5. Where do you currently ship? We currently ship to the USA and Canada only. If you are based elsewhere, please join our Waitlist and we will write to you the day we open your market. After signing up, please confirm your subscription via the email we send you — your spot is not saved until you do.

A6. Not all products seem to be available for my destination. Why? Product availability may vary by destination. Please refer to the individual product page for eligible shipping destinations, clearly indicated for each item.

GROUP B — ORDERING & PAYMENT

B1. How do I place an order? Add the product to your cart, proceed to checkout, and complete payment via PayPal. You may use your PayPal account or pay by credit card through PayPal's guest checkout — any card accepted by PayPal is accepted by us.

B2. Which payment methods do you accept? We accept PayPal and credit cards processed through PayPal. We do not currently accept direct card payments outside of PayPal.

B3. Is my payment secure? Yes. All transactions are processed through PayPal, which provides industry-standard payment security. Your payment details are never stored on our servers.

B4. Can I cancel or modify my order after placing it? Yes — but only within 24 hours of placing your order. During this 24-hour Order Review Period, your payment is authorized but not yet captured. Once the window closes, production begins and the order can no longer be cancelled or modified.

To cancel or correct your delivery address, sign in to your Customer Account, open the order, and select Cancel — or Contact Us with your Order Number as soon as possible.

For full details, see our Returns & Refunds policy.

B5. Are taxes included in your prices? Yes. All applicable taxes are included in the prices shown on our product pages. The only additional charge at checkout is shipping (where applicable).

B6. Am I responsible for customs duties or import taxes? In most cases, no — we route orders to the production facility closest to your delivery address, which means most orders are produced and shipped domestically with no customs involvement. In exceptional circumstances, where cross-border shipping is required, any customs duties or import taxes are the sole responsibility of the customer. See our Shipping & Delivery page for more information.

B7. Do you offer discounts? Yes. We offer the following standard discounts:

• 5% discount for new newsletter subscribers — use code FIRSTPURCHASE at checkout.
• 10% discount for repeat customers — use code REPEATCUSTOMERS at checkout.

Discount codes cannot be combined with each other, but they can be combined with our Free Standard Shipping offers. We may also run promotional discounts from time to time, featured on product pages.

We reserve the right to modify or withdraw discounts at any time without prior notice.

B8. Do you offer Free Standard Shipping? Yes, for orders that meet the following minimums:

• USA — orders over USD 200
• Canada — orders over USD 250

Free Standard Shipping is applied automatically at checkout — no coupon code needed. It can be combined with our standard price discounts. We reserve the right to modify free-shipping thresholds at any time without prior notice.

B9. Do you offer wholesale pricing? Not at this time. We focus exclusively on individual, made-to-order premium products.

GROUP C — PRODUCTION & SHIPPING

C1. How are your products made? Every product is produced individually, to order, by our carefully selected production partners — printed specifically for you after your order is placed. We do not hold stock. This approach eliminates overproduction, reduces waste, and ensures every piece is made fresh.

C2. Where are your products produced and shipped from? From production facilities around the world. Your order is automatically routed to the facility closest to your delivery address, which reduces transit times, shipping costs, and transportation-related emissions. For full details, see our Shipping & Delivery policy.

C3. How long does it take for my order to arrive? Most orders are delivered within 10–15 calendar days of ordering, including:

• 24-hour Order Review Period
• 2–5 business days of production
• 4–9 business days of shipping transit

Please note that delivery times are estimates and may be longer during major holidays or shopping events (Christmas, Easter, Black Friday, Cyber Monday), or in the event of force majeure circumstances (severe weather, transportation disruptions, pandemics, etc.).

For full details, see our Shipping & Delivery policy.

C4. Which carriers do you use? Shipments are handled by major carriers depending on the product, production facility, and delivery destination. These include, but are not limited to: USPS, UPS, FedEx, DHL, Canada Post, and their authorized local delivery partners. The specific carrier for your order will be confirmed in your Shipping Confirmation email.

C5. How do I track my order? Your Shipping Confirmation email contains your Order Tracking Number. You can also track your order at any time in your Customer Account — no password or registration needed; sign in with the email you used to order and the one-time code we send you.

If you have not received your Shipping Confirmation email, please check your Spam, Junk, or Promotions folder before contacting us.

C6. My order contains multiple products — will they all arrive together? Not necessarily. Products in the same order are sometimes produced at different facilities and may arrive in separate deliveries, each with its own Tracking Number, on different days. You will not be charged additional shipping for this. For details, see our Shipping & Delivery policy.

C7. My tracking shows "delivered" but I haven't received anything. What should I do? Please wait 48 hours (carriers occasionally scan packages as delivered slightly ahead of actual delivery), and check with members of your household, neighbors, and your building's mailroom or package area. If the package still cannot be located, Contact Us with your Order Number and we will open a trace with the carrier.

C8. My tracking has shown no movement for more than 7 days. What should I do? Please Contact Us with your Order Number and we will investigate with the carrier on your behalf.

C9. Do you offer carbon-neutral shipping? Yes. Through our participation in the Shopify Planet Program, we fund independently verified carbon removal projects for every order — including reforestation, carbon capture, and climate-positive initiatives. Carbon-neutral shipping is built into every purchase, at no extra cost to you. To learn more, visit our Our Environmental Commitment page.

GROUP D — RETURNS, REFUNDS & CANCELLATIONS

D1. What is your cancellation policy? You may cancel your order, free of charge and without giving a reason, within 24 hours of placing it. Once the 24-hour Order Review Period ends, production begins and cancellation is no longer possible. To cancel, sign in to your Customer Account and submit a Cancellation Request, or Contact Us immediately with your Order Number.

D2. What if my order arrives damaged or defective? Please inspect your order on arrival. If anything is damaged, defective, or different from what you ordered, Contact Us with your Order Number and a brief description of the issue. Have clear photos or a short video of the item and its packaging ready — we will ask for them in our reply. You will receive either a free replacement or a full refund (including your original shipping) — your choice.

Please report any issue as soon as possible, and no later than 30 days after delivery wherever possible, as early reports are resolved significantly faster and allow us to act on your behalf with our production partners. Claims are accepted up to 60 days from delivery.

D3. Can I return a product if I simply changed my mind? Yes — within 60 days of delivery. You must request return authorization first. Returns sent without prior authorization cannot be accepted. Once authorized, the return must be shipped within 14 days. Return shipping is arranged and paid by you; original shipping charges are non-refundable. Your refund is issued once the return is received and inspected.

To initiate a return, sign in to your Customer Account and submit a return request, or Contact Us with your Order Number.

D4. Do you offer direct exchanges? No. To obtain a different size or design, return the product under our Change-of-Mind Returns policy and place a new order. Replacements for damaged or defective items are handled free of charge under our defect claims process.

D5. When will I receive my refund? Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may require a few additional days to post the credit.

D6. What if my package was returned to sender? A package may be returned to our production partner if delivery cannot be completed — common reasons include an incorrect or incomplete shipping address, refusal of delivery, failure to collect within the carrier's required timeframe, or repeated unsuccessful delivery attempts. If this occurs, we will contact you to discuss the available options. Where reshipment is requested, the customer is responsible for the applicable shipping charges.

For full details on all of the above, please see our Returns & Refunds policy.

GROUP E — PRODUCTS & ARTWORK

E1. Will the colors on my screen match the finished product? Every screen renders color differently, and every material interacts uniquely with ink. Slight variations between what you see on screen and the finished product are inherent to digital reproduction and are not considered defects. In most cases, customers find the real product even more impressive in person. Our production partners use professional, high-quality printing processes to reproduce colors as richly and accurately as possible.

E2. Who creates your artwork? All artwork is original and created by COLORADDICTED.COM™. No AI-generated images are used. Our designs are the exclusive intellectual property of COLORADDICTED.COM™ and are protected under applicable copyright law. For full details, see our Intellectual Property Rights policy.

E3. Are your products EU GPSR compliant? Yes. All products sold on COLORADDICTED.COM™ comply with the EU General Product Safety Regulation (EU) 2023/988 (GPSR). Information about product safety, the EU Responsible Economic Operator, and applicable consumer rights is available on our Product Safety & EU GPSR Compliance page.

GROUP F — YOUR ACCOUNT & PRIVACY

F1. Do I need an account to order? No. You can complete your purchase as a guest. However, having an account allows you to track your orders, submit cancellation and return requests, and manage your preferences — all in one place.

F2. How do I access my Customer Account? Visit account.coloraddicted.com. No password or registration needed — sign in with the email you used to order, and we will send you a one-time sign-in code by email. Enter it in the sign-in form to access your account.

F3. How do I manage my newsletter subscription? You can unsubscribe at any time using the unsubscribe link at the bottom of any marketing email we send you. You can also manage your marketing preferences in your Customer Account.

F4. How do you handle my personal data? We take your privacy seriously. Please read our Privacy Policy for full details on what data we collect, how we use it, and your rights.

F5. How do I submit a data request (access, deletion, correction)? Visit our Customer Data Requests page.

F6. How do I opt out of the sale or sharing of my personal information? Visit our Do Not Sell or Share My Personal Information page.

F7. Where can I find your Cookies Declaration? On our Cookies Declaration page. You can manage your cookie preferences at any time via the cookie banner on our website.

F8. Where is your Privacy Center? Your Privacy Center is accessible directly from your Customer Account.

GROUP G — LEGAL & COMPLIANCE

G1. Where can I find your Terms & Conditions? On our Terms & Conditions page.

G2. Where can I find your Legal Notice? On our Legal Notice page.

G3. I am an EU or UK customer — do I have a right of withdrawal? COLORADDICTED.COM™ currently ships only to the USA and Canada. If and when we open our EU/UK markets, EU and UK consumers will have a statutory Right of Withdrawal in accordance with applicable consumer protection law. Our Returns & Refunds policy will be updated accordingly at that time. In the meantime, please join our Waitlist to be notified the day we open your market.

G4. Where can I find your full list of policies? All our policies are listed in the footer of every page under Info, Policies & Terms.

Still have a question? Contact Us — we aim to reply within one business day.

© COLORADDICTED.COM™. All Rights Reserved. 

PRODUCT SAFETY & EU GPSR COMPLIANCE (GENERAL PRODUCT SAFETY REGULATION)

This product complies with EU General Product Safety Regulation (EU) 2023/988 (GPSR) and it is covered by a 2-year legal warranty within the EU & Northern Ireland.

Representative in the EU: COLORADDICTED.COM

Address: Socratous 63, GR-14561 Kifisia, GREECE

Email:  Questions about the Product Safety Information & EU GPSR Compliance should be sent to us through our Contact Us form

Product Information: Generic Brand - Consumers in the EU & Northern Ireland benefit from a 2‑year legal guarantee for lack of conformity, in line with EU consumer protection rules (including Directive 1999/44/EC and its national implementations)

For further info, please visit our respective Product Safety & EU GPSR Compliance page.