Orders usually take 10–15 business days to be delivered to you.

Please note that delivery times are estimates and may be longer during major holidays or shopping events (Christmas, Easter, Black Friday, Cyber Monday), or in the event of force majeure circumstances (severe weather, transportation disruptions, pandemics, etc.).

To view your order status and tracking information, please sign in to your Customer Account. Your Tracking Number is also included in your Shipping Confirmation email — if you haven't received it, please check your Spam or Junk folder.

If tracking shows no movement for more than 7 business days, or your estimated delivery date has passed and you still cannot locate your package, or tracking shows the package as delivered but you cannot find it, please use this contact form and include your Order Number. We will investigate the shipment with the carrier and our production partner and determine the appropriate resolution based on the outcome of the investigation.

For full details, see our Shipping & Delivery Policy.

Available shipping methods depend on the product and delivery destination and are shown at checkout. Express Shipping is not guaranteed to be available for every product or destination.

You have 24 hours from the moment you place your order to cancel it or correct your delivery address, free of charge and with no reason needed. During this 24-hour Order Review Period, your payment is authorized but not yet captured.

If you wish to cancel your order during the 24-hour Order Review Period, you may do so by visiting your Customer Account and selecting “Cancel” for the relevant order, or by contacting us through this Contact Us page. If you cancel during the Order Review Period, you will not be charged and the payment authorization will be released, although the time it takes for a pending authorization to disappear from your account may depend on PayPal or your payment provider.

If you wish to correct your delivery address, please send your request through this contact form as soon as possible.

Please verify your delivery address carefully before completing your purchase.

Orders returned because of an incorrect or incomplete delivery address, refusal of delivery, or failure to collect the package may be reshipped only after the applicable shipping charges have been paid by the customer.

CAUTION: After the 24-hour Order Review Period ends, your payment is captured and production begins, so the order can no longer be cancelled or modified. If you change your mind after this period, you will need to wait until your order has been delivered and then request a return authorization within 60 calendar days of delivery. Please see the “I changed my mind. How do I return my product?” question below or visit our Returns & Refunds Policy for full details.

If an item arrives damaged, defective, misprinted, or materially not as described, please use this contact form and attach clear photos showing the entire product and the specific issue. Kindly include your Order Number and a brief description of the issue. Depending on the nature of the claim, we may also request additional photos, video, photos of the original packaging and shipping label, or other reasonable evidence necessary to verify the issue.

Once the issue has been verified, we will provide a free replacement of the affected item and cover the cost of producing and shipping the replacement. Please report the issue as soon as possible and no later than 30 calendar days after delivery, whenever possible.

Please keep the product and all original packaging until your claim is resolved, as we may require the product to be returned to us for inspection. If we require a return, we will provide return instructions and cover the applicable return shipping cost.

A difference in personal preference or subjective expectations does not, by itself, mean that a product is defective or materially not as described where the product received materially corresponds to its description and representation on our website. If you simply change your mind about a product or would prefer a different product, design, or size, our Change-of-Mind Returns Policy applies.

If you changed your mind about your purchase and want to return it, you must first submit a return request within 60 calendar days of order delivery. Unauthorized returns cannot be accepted or refunded.

To initiate a return, sign in to your Customer Account and submit a return request, or use this contact form.

Upon authorization of the return request, you will receive the return address and instructions by email. The item must then be sent back within 14 calendar days of authorization, using a tracked shipping service. The item must be unused, undamaged, and in its original packaging.

Once your return is received, it will be inspected. If the return is approved, we will issue the refund to your original payment method within 10 business days, unless you have requested and we have agreed to issue the refundable amount as COLORADDICTED.COM™ Store Credit instead. If an item is returned used, damaged, or incomplete, we may reduce the refund to reflect its diminished value or decline the return. We do not charge a restocking fee, but you are responsible for the return shipping cost and the original shipping fees are not reimbursed.

See our Returns & Refunds Policy for full details.

COLORADDICTED.COM™ requires a valid residential or commercial street address for delivery. We do not deliver to PO Box addresses, parcel lockers, USPS gopost® addresses, APO/FPO/DPO military addresses, diplomatic addresses, or other non-street addresses. Unsupported delivery address types will not be accepted during checkout.

For full details, see our Shipping & Delivery Policy.

Enter your discount code at checkout in the Discount Code field. Free Standard Shipping is applied automatically for eligible orders — no code needed. Discount codes cannot be combined with each other, but they can be combined with Free Standard Shipping. See our Help & FAQs for full details on available discounts.

No. COLORADDICTED.COM™ is an online-only store and does not operate any physical retail locations.

No. COLORADDICTED.COM™ is an online-only store and does not currently offer local pickup. All orders are shipped directly to the customer.

We aim to reply within one business day. If you haven't heard from us, please check your Spam or Junk folder — our reply may be there. If the message is not there, please use this contact form again and mention that you haven't received a reply.