Orders usually take 10–15 business days to be delivered to you (delivery to APO, FPO, and DPO addresses typically takes 15–30 business days — significantly longer than our standard delivery estimates).

Please note that delivery times are estimates and may be longer during major holidays or shopping events (Christmas, Easter, Black Friday, Cyber Monday), or in the event of force majeure circumstances (severe weather, transportation disruptions, pandemics, etc.).

To view your order status and tracking information, please sign in to your Customer Account. Your Tracking Number is also included in your Shipping Confirmation email — if you haven't received it, please check your Spam or Junk folder. If tracking shows no movement for more than 7 business days, please use this contact form and include your Order Number.

For full details, see our Shipping & Delivery policy.

You have 24 hours from the moment you place your order to cancel it or correct your delivery address, free of charge and with no reason needed. During this 24-hour Order Review Period, your payment is authorized but not yet captured.

If you wish to cancel your order during the 24-hour Order Review Period, you may do so by visiting your Customer Account and submitting a Cancellation Request, or by contacting us through our Contact Us page.

If you wish to correct your delivery address, please contact us through our Contact Us page as soon as possible.

Please verify your shipping address carefully before completing your purchase.

Orders returned because of an incorrect or incomplete delivery address, refusal of delivery, or failure to collect the package may be reshipped only after the applicable shipping charges have been paid by the customer.

CAUTION: After the 24-hour Order Review Period expires, production begins and changes are no longer possible. You will have to wait for delivery of the product to request the necessary return authorization within 60 calendar days of delivery — please see the "I changed my mind. How do I return my product?" question below or visit our Returns & Refunds policy for full details.

In the event a product delivered to you is damaged or defective, please use this contact form and attach clear photos of the item and its packaging — you can attach images directly. Kindly include your Order Number and a brief description of the issue. You will receive either a free replacement or a full refund (including original shipping) — your choice. Please report issues as soon as possible and no later than 30 calendar days after delivery, where possible.

If you changed your mind about your purchase and want to return it, you must first request a return authorization within 60 calendar days of delivery. Please note that unauthorized returns cannot be accepted or refunded — prior authorization is always required.

To initiate a return, sign in to your Customer Account and submit a return request or use this contact form.

Once authorized, the item must be shipped within 14 calendar days. Return shipping is arranged and paid for by you and must include a tracked service (standard, not express, is fine).

Original shipping charges are non-refundable — your refund covers only the product price and is issued once the return product is received and inspected.

See our Returns & Refunds policy for full details.

Enter your discount code at checkout in the Discount Code field. Free Standard Shipping is applied automatically for eligible orders — no code needed. Discount codes cannot be combined with each other, but they can be combined with Free Standard Shipping. See our Help & FAQs for full details on available discounts.

We aim to reply within one business day. If you haven't heard from us, please check your Spam or Junk folder — our reply may be there. If the message is not there, please use this contact form again and mention that you haven't received a reply.