Effective Date: August 25, 2026

This Returns & Refunds Policy explains when we accept cancellations and returns, how to initiate them, what you can expect at each stage, how we process refunds, and where to find additional help whenever you need it. For answers to other common questions, please visit our Help & FAQs page.

Nothing in this Returns & Refunds Policy limits, excludes or waives any rights or remedies you may have under applicable consumer protection laws.

AT A GLANCE

• You may cancel your order or correct your delivery address within 24 hours of placing it — this is your Order Review Period. During this time, your payment is authorized but not yet captured.
• Changed your mind? You have 60 calendar days from delivery to request a return, followed by up to 14 calendar days after authorization to ship the item back with a tracked service (standard, not express, is fine). Submit your return request through your Customer Account, or Contact Us with your Order Number if you need assistance. Both original shipping charges and return shipping costs are non-refundable and are the responsibility of the customer.
• If your order arrives damaged, defective, misprinted, or materially not as described, send us photos. Once the issue has been verified, we'll provide a free replacement of the affected item. We may request additional photos, video, photos of the packaging or shipping label, or other reasonable evidence necessary to verify the issue
• Manage your orders at any time in your Customer Account.
• We aim to reply to every message within one business day.

INTRODUCTION

At COLORADDICTED.COM™, we believe that a great shopping experience extends well beyond checkout. That’s why we’re committed to making every step of your order journey as transparent, reliable and straightforward as possible.

Every product we sell is produced individually, after your order is placed, by our carefully selected production partners. Nothing is held in stock. This approach helps reduce unnecessary overproduction, excess inventory, and waste, and supports a more environmentally responsible way of creating high-quality products. At the same time, this process ensures that every product receives the individual attention it deserves — which is why production typically takes 3–5 business days before your order ships.

CANCELLATIONS & ADDRESS CHANGES

You have 24 hours from the moment you place your order to cancel it or correct your delivery address, free of charge and with no reason needed. During this 24-hour Order Review Period, your payment is authorized but not yet captured.

CAUTION: Once the 24-hour Order Review Period ends, payment is captured and production begins, after which your order can no longer be cancelled or modified. If you want a different size or design after that point, you can return the item under our “Change-of-Mind Returns” policy and place a new order. In such a case, both the original shipping charges and return shipping costs are non-refundable and are the responsibility of the customer.

If you wish to cancel your order during the 24-hour Order Review Period, you may do so by visiting your Customer Account and submitting a Cancellation Request, or by contacting us through our Contact Us page.

If you wish to correct your delivery address, please contact us through our Contact Us page as soon as possible.

Please verify your delivery address carefully before completing your purchase. COLORADDICTED.COM™ requires a valid residential or commercial street address for delivery. We do not deliver to PO Box addresses, parcel lockers, USPS gopost® addresses, APO/FPO/DPO military addresses, diplomatic addresses, or other non-street addresses. Unsupported delivery address types will not be accepted during checkout.

For full delivery-address requirements, please see our Shipping & Delivery Policy.

Orders returned because of an incorrect or incomplete delivery address, refusal of delivery, or failure to collect the package may be reshipped only after the applicable shipping charges have been paid by the customer.

DAMAGED, DEFECTIVE, MISPRINTED, OR MATERIALLY NOT AS DESCRIBED?

Please inspect your order when it arrives. If anything is damaged, defective, misprinted, or materially not as described, we will make it right.

Please report any issue as soon as possible, and no later than 30 calendar days after delivery, whenever possible, as early reports are resolved significantly faster and allow us to act on your behalf with our production partners.

How to report an issue:

1. Contact Us with your Order Number, a brief description of the issue, and clear photos showing the entire product and the specific issue — you can attach them directly to the contact form. Depending on the nature of the claim, we may also request additional photos, video, photos of the original packaging and shipping label, or other reasonable evidence necessary to verify the issue.
2. Once the issue has been verified, we will provide a free replacement of the affected item and cover the cost of producing and shipping the replacement.
3. Please keep the product and all original packaging until your claim is resolved, as we may require the product to be returned to us for inspection. If we require a return, we will provide return instructions by email and cover the applicable return shipping cost.

We also review product claims to identify quality issues and work with our production partners to prevent them from recurring.

A Note on Colors: Because each screen and display renders color differently, slight variations between the colors you see on your screen and the finished product are inherent to digital reproduction and are not considered defects.

A difference in personal preference or subjective expectations does not, by itself, mean that a product is defective or materially not as described where the product received materially corresponds to its description and representation on our website. If you simply change your mind about a product or would prefer a different product, design, or size, our Change-of-Mind Returns Policy applies.

CHANGE-OF-MIND RETURNS

If you changed your mind about your purchase and want to return it, you may request return authorization within 60 calendar days of delivery. Once your return is authorized, you must ship the item within 14 calendar days of authorization with a tracked service (standard, not express, is fine).

How to return:

1. Request authorization first. Sign in to your Customer Account and submit a return request from the order — or Contact Us with your Order Number. Returns sent without prior authorization cannot be accepted or refunded.
2. Once authorized, you’ll receive the return address and instructions by email. Ship within 14 calendar days of authorization; authorizations expire after that.
3. Return shipping must be arranged and paid for by you. A tracked service is required (standard, not express, is fine) — the item remains your responsibility until it reaches us.
4. Items must be unused, undamaged, and in their original packaging.
5. Your refund covers only the product price and is issued once we have received and inspected the returned product. For change-of-mind returns, original shipping charges are non-refundable. If a returned item is used, damaged, incomplete, or otherwise does not meet the return conditions above, we may reduce the refund to reflect its diminished value or decline the return.

A Note on Sizing: Dimensions are listed on every product page, and art reads smaller on a screen than on a wall. Orders of the wrong size are treated as change-of-mind returns, so please measure twice.

REFUNDS

Once a refund has been approved following any required return and inspection, we will issue it to your original payment method within 10 business days, unless you have requested and we have agreed to issue the refundable amount as COLORADDICTED.COM™ Store Credit instead. Once issued, the time required for a refund to appear in your account may depend on your payment provider.

• Orders cancelled within the 24-hour Order Review Period are not charged. The payment authorization is released, although the time it takes for a pending authorization to disappear from your account may depend on PayPal or your payment provider (see “Cancellations & Address Changes”).
• Claims for products that arrive damaged, defective, misprinted, or materially not as described are handled separately under our product-claims process above.
• Change-of-mind returns are refunded for the price of the returned items. Original shipping charges are non-refundable, and the return shipping cost is the responsibility of the customer.
• If you return part of a multi-item order because you changed your mind, the refund covers the price paid for the returned item(s) only; the original shipping charges are not refunded.
• Where a change-of-mind return arrives used, damaged, or incomplete, we may reduce the refund to reflect its diminished value or decline the return.
• Sale and discounted items carry the same return rights as full-price items, refunded at the price you paid.

EXCHANGES

We don’t offer direct exchanges. If you’d like a different size or design, return your product under the “Change-of-Mind Returns” Policy and place a new order.

Replacements for products that arrive damaged, defective, misprinted, or materially not as described are handled free of charge under our product-claims process.

GOOD-FAITH RETURNS

We stand behind every product we make and ask that our Returns & Refunds Policy be used in good faith.

Where a change-of-mind return arrives used, damaged, or incomplete, we may reduce the refund to reflect its diminished value or decline the return. Products reported as damaged, defective, misprinted, or materially not as described may need to be returned to us for inspection before the claim is resolved.

We reserve the right to decline or limit returns where we reasonably believe the return process is being used fraudulently, abusively or in a manner inconsistent with the genuine exercise of the rights described in this Returns & Refunds Policy.

UNDELIVERABLE PACKAGES

A package may be returned to our production partner if delivery cannot be completed. Common reasons include:

• An incorrect or incomplete delivery address.
• Refusal of delivery.
• Failure to collect the package within the carrier’s required timeframe.
• Repeated unsuccessful delivery attempts.

If delivery cannot be completed due to an incorrect or incomplete address provided by the customer, refusal of delivery, failure to collect the package, or another circumstance within the customer's control, we will contact you to discuss the available options:

• Where reshipment is requested, the package may be reshipped only after the applicable shipping charges have been paid by the customer.
• Where reshipment is not requested and the product cannot be resold, we will discuss the available options with you on a case-by-case basis; refunds may not be available where delivery cannot be completed due to circumstances within the customer's control.

PACKAGE NOT RECEIVED

If your order has not arrived, tracking has stopped updating, or tracking shows your package as delivered but you cannot locate it, please follow the steps in our Shipping & Delivery Policy and Contact Us with your Order Number if further assistance is required.

We will investigate the shipment with the carrier and our production partner and determine the appropriate resolution based on the outcome of the investigation.

QUESTIONS

If something is wrong with your order, please Contact Us first so we have the opportunity to resolve the issue as quickly as possible.

If you have any questions about cancellations, returns or refunds, we’re here to help. Please visit our Help & FAQs page or get in touch through our Contact Us page citing your Order Number. We’ll be happy to assist you. We aim to reply within one business day.

You may also manage your orders in your Customer Account — no password or registration needed. Just follow this procedure:

1. Sign in with the email you used to order.
2. We’ll send you a one-time sign-in code to your email — copy it and enter it in the sign-in form.

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