Effective Date: August 25, 2026

This Returns & Refunds Policy explains when we accept cancellations and returns, how to initiate them, what you can expect at each stage, how we process refunds, and where to find additional help whenever you need it. For answers to other common questions, please visit our Help & FAQs page.

Nothing in this Returns & Refunds Policy limits, excludes or waives any rights or remedies you may have under applicable consumer protection laws.

AT A GLANCE

• You may cancel your order or correct your delivery address within 24 hours of placing it — this is your Order Review Period. During this time, your payment is authorized but not yet captured.
• Changed your mind? You have 60 calendar days from delivery to request a return, followed by up to 14 calendar days to ship the item back with a tracked service (standard, not express, is fine). Contact Us first for return authorization. Both original shipping charges and return shipping costs are non-refundable and are the responsibility of the customer.
• If your order arrives damaged, defective, or different from what you ordered, send us photos — you’ll receive a free replacement or a full refund (including your original shipping) — your choice. If a video is needed, we’ll tell you how to send it.
• Manage your orders at any time in your Customer Account.
• We aim to reply to every message within one business day.

INTRODUCTION

At COLORADDICTED.COM™, we believe that a great shopping experience extends well beyond checkout. That’s why we’re committed to making every step of your order journey as transparent, reliable and straightforward as possible.

Every product we sell is produced individually, after your order is placed, by our carefully selected production partners. Nothing is held in stock. This approach eliminates unnecessary overproduction, minimizes waste, and supports a more environmentally responsible way of creating high-quality products. At the same time, this process ensures that every product receives the individual attention it deserves — which is why production typically takes 3–5 business days before your order ships.

CANCELLATIONS & ADDRESS CHANGES

You have 24 hours from the moment you place your order to cancel it or correct your delivery address, free of charge and with no reason needed. During this 24-hour Order Review Period, your payment is authorized but not yet captured.

CAUTION: Once the 24-hour Order Review Period ends, payment is captured and production begins, after which your order can no longer be cancelled or modified. If you want a different size or design after that point, you can return the item under our “Change-of-Mind Returns” policy and place a new order. In such a case, both the original shipping charges and return shipping costs are non-refundable and are the responsibility of the customer.

If you wish to cancel your order during the 24-hour Order Review Period, you may do so by visiting your Customer Account and submitting a Cancellation Request, or by contacting us through our Contact Us page.

If you wish to correct your delivery address, please contact us through our Contact Us page as soon as possible.

Please verify your shipping address carefully before completing your purchase.

Orders returned because of an incorrect or incomplete delivery address, refusal of delivery, or failure to collect the package may be reshipped only after the applicable shipping charges have been paid by the customer.

DAMAGED, DEFECTIVE, OR DIFFERENT FROM WHAT YOU ORDERED?

Please inspect your order when it arrives. If anything is damaged, defective, or different from what you ordered, we will make it right.

Please report any issue as soon as possible, and no later than 30 calendar days after delivery, whenever possible, as early reports are resolved significantly faster and allow us to act on your behalf with our production partners.

How to report an issue:

1. Contact Us with your Order Number, a brief description of the issue, and clear photos of the item and its packaging — you can attach them directly to the contact form. If the issue is better demonstrated by a short video, please mention this and we will advise you on how to send it.
2. Tell us which remedy you prefer — a free replacement or a full refund (including your original shipping) — the choice is yours.
3. Please keep the item and its packaging until your claim is resolved, as we may ask for the item to be returned to us for inspection.

We also review product claims to identify quality issues and work with our production partners to prevent them from recurring.

A Note on Colors: Because each screen and display renders color differently, slight variations between the colors you see on your screen and the finished product are inherent to digital reproduction and are not considered defects.

CHANGE-OF-MIND RETURNS

If you changed your mind about your purchase and want to return it, you may request return authorization within 60 calendar days of delivery. Once your return is authorized, you must ship the item within 14 calendar days of authorization with a tracked service (standard, not express, is fine).

How to return:

1. Request authorization first. Sign in to your Customer Account and submit a return request from the order — or Contact Us with your Order Number. Returns sent without prior authorization cannot be accepted or refunded.
2. Once authorized, you’ll receive the return address and instructions by email. Ship within 14 calendar days of authorization; authorizations expire after that.
3. Return shipping must be arranged and paid for by you. A tracked service is required (standard, not express, is fine) — the item remains your responsibility until it reaches us.
4. Items must be unused, undamaged, and in their original packaging.
5. Your refund covers only the product price and is issued once we have received and inspected the returned product. For change-of-mind returns, original shipping charges are non-refundable.

A Note on Sizing: Dimensions are listed on every product page, and art reads smaller on a screen than on a wall. Orders of the wrong size are treated as change-of-mind returns, so please measure twice.

REFUNDS

Approved refunds are issued to your original payment method within 10 business days. Once issued, the time required for the refund to appear in your account may depend on your payment provider.

• Orders cancelled within 24 hours from placing your order are refunded in full (see "Cancellations & Address Changes").
• Defect claims, when resolved by refund, are refunded in full, including original shipping.
• Change-of-mind returns are refunded for the price of the returned items. Original shipping charges are non-refundable and the return shipping cost is the responsibility of the customer.
• If you return part of a multi-item order, the refund covers the returned items, not the order’s shipping.
• Where a change-of-mind return arrives used, damaged, or incomplete, we may reduce the refund to reflect its diminished value or decline the return.
• Sale and discounted items carry the same return rights as full-price items, refunded at the price you paid.

EXCHANGES

We don’t offer direct exchanges. If you’d like a different size or design, return your product under the “Change-of-Mind Returns” Policy and place a new order.

Replacements for damaged or defective items are handled free of charge under our defect claims process.

FAIR USE

We stand behind every product we make and ask that our Returns & Refunds Policy be used in good faith.

Where a change-of-mind return arrives used, damaged, or incomplete, we may reduce the refund to reflect its diminished value or decline the return. Items reported as damaged may need to be returned to us for inspection before a refund is issued.

We reserve the right to decline or limit returns where we reasonably believe the return process is being used fraudulently, abusively or in a manner inconsistent with the genuine exercise of the rights described in this Returns & Refunds Policy.

UNDELIVERABLE PACKAGES

A package may be returned to our production partner if delivery cannot be completed. Common reasons include:

• An incorrect or incomplete shipping address.
• Refusal of delivery.
• Failure to collect the package within the carrier’s required timeframe.
• Repeated unsuccessful delivery attempts.

If this occurs, we will contact you to discuss the available options:

• Where reshipment is requested, the customer is responsible for the applicable shipping charges.
• Where reshipment is not requested and the product cannot be resold, we will discuss the available options with you on a case-by-case basis; refunds may not be available when delivery could not be completed due to circumstances within the customer’s control.

QUESTIONS

If you have any questions about cancellations, returns or refunds, we’re here to help. Please visit our Help & FAQs page or get in touch through our Contact Us page citing your Order Number. We’ll be happy to assist you. We aim to reply within one business day.

You may also manage your orders in your Customer Account — no password or registration needed. Just follow this procedure:

1. Sign in with the email you used to order.
2. We’ll send you a one-time sign-in code to your email — copy it and enter it in the sign-in form.

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