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COLORADDICTED.COM™ - Help & Frequently Asked Questions (FAQs)

Effective Date: August 25, 2026

Can't find what you're looking for? Contact Us with your Order Number — we aim to reply within one business day.

GROUP A — ABOUT COLORADDICTED.COM™

COLORADDICTED.COM™ is an independent premium art brand creating original artwork for premium Wall Art formats and more. We design human archetypes, personalities and professionals depicted through dogs, with wit that stays understated.

Every product we sell is produced individually, after your order is placed, by our carefully selected production partners. Nothing is held in stock. This approach eliminates unnecessary overproduction, minimizes waste, and supports a more environmentally responsible way of creating high-quality products. At the same time, this process ensures that every product receives the individual attention it deserves — which is why production typically takes 3–5 business days before your order ships.

To learn more about us and our story, visit our About Us page.

COLORADDICTED.COM™ is headquartered at: Socratous 63, GR-14561 Kifisia, Greece

We work with a carefully selected global network of trusted production partners. Whenever possible, we automatically route your order to the production facility closest to its delivery destination.

Through our Contact Us page. We aim to reply to every message within one business day.

We care deeply about animal welfare and the environment and we do our best to support them by actively assisting, donating and adhering to ethical business practices. We fund carbon removal associated with shipping for all orders through Shopify Planet, at no additional cost to you. You can read more on Our Values & Giving Back page and Our Environmental Commitment page.

We currently ship to the USA and Canada only. If you are based elsewhere, please join our Waitlist and we will write to you the day we open your market. After signing up, please confirm your subscription via the email we send you — your registration is not saved until you do.

Product availability may vary by destination. Please refer to the individual product page for eligible shipping destinations, clearly indicated for each item.

GROUP B — ORDERING & PAYMENT

Add the product to your cart, proceed to checkout, and complete payment via PayPal. You may use your PayPal account or pay by credit card through PayPal's guest checkout — any card accepted by PayPal is accepted by us.

We accept PayPal and credit cards processed through PayPal. We do not currently accept direct card payments outside of PayPal.

Yes. All transactions are processed through PayPal, which provides industry-standard payment security. Your payment details are never stored on our servers.

Yes — but only within 24 hours of placing your order. During this 24-hour Order Review Period, your payment is authorized but not yet captured.

If, at this point, you want to cancel your order, sign in to your Customer Account (no password or registration needed; sign in with the email you used to order and the one-time code we will send to your email), open the order, and select Cancel.

If you want to correct or change the delivery address for your order, please Contact Us with your Order Number as soon as possible.

CAUTION: Once the 24-hour Order Review Period ends, payment is captured and production begins, after which your order can no longer be cancelled or modified. If you want a different size or design after that point, you can return the item under our "Change-of-Mind Returns" policy and place a new order. In such a case, both the original shipping charges and return shipping costs are non-refundable and are the responsibility of the customer.

For full details, see our Returns & Refunds policy.

Yes. All applicable sales taxes are included in the prices shown on our product pages. The only additional charge at checkout is shipping (where applicable) and potential customs duties or import taxes (see below).

In most cases, we route your order to a production facility closest to your delivery address, wherever possible, so there is no customs involvement. In exceptional circumstances, where cross-border shipping is required, any customs duties or import taxes are the sole responsibility of the customer. See our Shipping & Delivery page for more information.

Yes. We offer the following standard discounts:

  • 5% discount for new newsletter subscribers — use code FIRSTPURCHASE at checkout.
  • 10% discount for repeat customers — use code REPEATCUSTOMERS at checkout.

Discount codes cannot be combined with each other, but they can be combined with our Free Standard Shipping offers. We may also run promotional discounts from time to time, featured prominently on our product pages.

We reserve the right to modify or withdraw discounts at any time without prior notice.

Yes, for orders that meet the following minimums:

  • USA — orders over USD 200
  • Canada — orders over USD 250

Free Standard Shipping is applied automatically at checkout — no coupon code needed. It can be combined with our standard price discounts. We reserve the right to modify free-shipping thresholds at any time without prior notice.

Not at this time. We focus exclusively on individually produced premium products.

GROUP C — PRODUCTION & SHIPPING

Every product we sell is produced individually, after your order is placed, by our carefully selected production partners. Nothing is held in stock. This approach eliminates unnecessary overproduction, minimizes waste, and supports a more environmentally responsible way of creating high-quality products. At the same time, this process ensures that every product receives the individual attention it deserves — which is why production typically takes 3–5 business days before your order ships.

Our artwork is not custom-made or personalized to individual customer specifications. Products are produced after you place your order, but the artwork itself is offered as shown on the product page.

From production facilities around the world. Whenever possible, we automatically route your order to the production facility closest to your delivery address, helping to reduce transit times, shipping costs, and transportation-related emissions. For full details, see our Shipping & Delivery policy.

Most orders are delivered within 10–15 business days of ordering, including:

  • 24-hour Order Review Period
  • 3–5 business days of production
  • 6–9 business days of shipping transit

Delivery to APO, FPO, and DPO addresses typically takes 15–30 business days — significantly longer than our standard delivery estimates

Please note that delivery times are estimates and may be longer during major holidays or shopping events (Christmas, Easter, Black Friday, Cyber Monday), or in the event of force majeure circumstances (severe weather, transportation disruptions, pandemics, etc.).

For full details, see our Shipping & Delivery policy.

Shipments are handled by major carriers depending on the product, production facility, and delivery destination. These include, but are not limited to: USPS, UPS, FedEx, DHL, Canada Post, as well as other reputable carriers and their authorized local delivery partners. The specific carrier for your order will be confirmed in your Shipping Confirmation email.

Your Shipping Confirmation email contains your Order Tracking Number. You can also track your order at any time in your Customer Account — no password or registration needed; sign in with the email you used to order and the one-time code we will send to your email.

If you have not received your Shipping Confirmation email, please check your Spam, Junk, or Promotions folder before contacting us.

Not necessarily. Products in the same order are sometimes produced at different facilities and may arrive in separate deliveries, each with its own Tracking Number, on different days. You will not be charged additional shipping for this. For details, see our Shipping & Delivery policy.

Please wait 48 hours (carriers occasionally scan packages as delivered slightly ahead of actual delivery), and check with members of your household, neighbors, and your building's mailroom or package area. If the package still cannot be located, Contact Us with your Order Number and we will open a trace with the carrier.

Please Contact Us with your Order Number and we will investigate with the carrier on your behalf.

For smaller products where USPS or Canada Post is the assigned carrier, delivery to a PO Box may be possible but is not guaranteed. However, our large-format products — including canvas wraps and art prints — require a physical street address due to their size and shipping requirements.

For all large-format orders, please provide a physical delivery address to help avoid delivery issues.

Yes. Military address deliveries are shipped via USPS standard shipping. Please note that delivery to APO, FPO, and DPO addresses typically takes 15–30 business days — significantly longer than our standard delivery estimates — and tracking information may stop updating once the order reaches the APO/FPO/DPO processing hub. The order continues its journey from that point.

At checkout, select United States as the country and use AA, AE, or AP as the state/region, together with the appropriate unit and box information.

Yes. Through our participation in Shopify Planet, we fund carbon removal associated with shipping for all orders — including reforestation, carbon capture, and climate-positive initiatives. Carbon-neutral shipping is built into every purchase, at no extra cost to you. To learn more, visit Our Environmental Commitment page.

GROUP D — RETURNS, REFUNDS & CANCELLATIONS

You may cancel your order, free of charge and without giving a reason, within 24 hours of placing it. To cancel, sign in to your Customer Account, open the relevant order and submit a Cancellation Request, or Contact Us immediately with your Order Number.

Once the 24-hour Order Review Period ends, production begins and cancellation is no longer possible.

Please inspect your order on arrival. If anything is damaged, defective, or different from what you ordered, Contact Us with your Order Number, a brief description of the issue, and clear photos of the item and its packaging — you can attach them directly to the contact form. If the issue is better demonstrated by a short video, please mention this and we will advise you on how to share it.

You will receive either a free replacement or a full refund (including your original shipping) — your choice.

Please report any issue as soon as possible, and no later than 30 calendar days after delivery, whenever possible, as early reports are resolved significantly faster and allow us to act on your behalf with our production partners.

Yes — within 60 calendar days of delivery. You must request return authorization first. Returns sent without prior authorization cannot be accepted. Once authorized, the return must be shipped within 14 calendar days. Return shipping is arranged and paid by you; original shipping charges are non-refundable. Your refund is issued once the return is received and inspected.

To initiate a return, sign in to your Customer Account and submit a return request, or Contact Us with your Order Number.

No. To obtain a different size or design, return the product under our "Change-of-Mind Returns" Policy and place a new order.

Replacements for damaged or defective items are handled free of charge under our defect claims process.

Yes, but only within the first 24 hours after you have placed your order (i.e., during the "24-hour Order Review Period").

CAUTION: Once the 24-hour Order Review Period ends, payment is captured, production begins and orders can no longer be cancelled or modified. If you want a different size or design after that point, you can return the item under our "Change-of-Mind Returns" policy and place a new order. In such a case, both the original shipping charges and return shipping costs are non-refundable and are the responsibility of the customer.

Approved refunds are issued to your original payment method within 10 business days. Once issued, the time required for the refund to appear in your account may depend on your payment provider.

A package may be returned to our production partner if delivery cannot be completed. Common reasons include:

  • An incorrect or incomplete shipping address.
  • Refusal of delivery.
  • Failure to collect the package within the carrier's required timeframe.
  • Repeated unsuccessful delivery attempts.

If this occurs, we will contact you to discuss the available options:

  • Where reshipment is requested, the customer is responsible for the applicable shipping charges.
  • Where reshipment is not requested and the product cannot be resold, we will discuss the available options with you on a case-by-case basis; refunds may not be available where delivery could not be completed due to circumstances within the customer's control.

For full details on all of the above, please see our Returns & Refunds Policy.

GROUP E — PRODUCTS & ARTWORK

Each screen renders color differently, and every material interacts uniquely with ink. While our production partners use professional, high-quality printing processes to reproduce colors as richly and accurately as possible, slight variations between what you see on screen and the finished product may occur. Such variations are inherent to digital reproduction and are not considered defects.

All artwork sold on COLORADDICTED.COM™ is original artwork created for the brand and is protected by applicable intellectual property and copyright laws. For full details, see our Intellectual Property Rights policy.

Our artwork is not custom-made or personalized to individual customer specifications. Products are produced after you place your order, but the artwork itself is offered as shown on the product page.

Yes. All products sold on COLORADDICTED.COM™ comply with the EU General Product Safety Regulation (EU) 2023/988 (GPSR). Information about product safety, the EU Responsible Economic Operator, and applicable consumer rights is available on our Product Safety & EU GPSR Compliance page.

GROUP F — YOUR ACCOUNT & PRIVACY

No. You can complete your purchase as a guest. However, having an account allows you to track your orders, submit cancellation and return requests, and manage your preferences — all in one place.

Visit your Customer Account. No password or registration needed — sign in with the email you used to order, and we will send you a one-time sign-in code by email. Enter it in the sign-in form to access your account.

You can unsubscribe at any time using the unsubscribe link at the bottom of any marketing email we send you. You can also manage your marketing preferences in your Customer Account.

We take your privacy seriously. Please read our Privacy Policy for full details on what data we collect, how we use it, and your rights.

Visit our Customer Data Requests page.

On our Cookies Declaration page. You can manage your cookie preferences at any time via the cookie banner on our website.

Your Privacy Center is accessible directly from your Customer Account.

GROUP G — LEGAL & COMPLIANCE

On our Terms & Conditions page.

On our Legal Notice page.

COLORADDICTED.COM™ currently ships only to the USA and Canada. If and when we open our EU/UK markets, EU and UK consumers will have a statutory right of withdrawal in accordance with applicable consumer protection law. Our Returns & Refunds policy will be updated accordingly at that time. In the meantime, please join our Waitlist to be notified the day we open your market.

All our policies are listed in the footer of every page under INFO, POLICIES & TERMS.

Still have a question? Contact Us — we aim to reply within one business day.

 

© COLORADDICTED.COM™. All Rights Reserved.

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