COLORADDICTED.COM FAQs

FREQUENTLY ASKED QUESTIONS (FAQs)

FAQ #1: WHERE IS YOUR COMPANY BASED ? WHAT IS YOUR COMPANY ADDRESS ?

We are based in Athens, Greece (63, Socratous Street, Kifisia 14561, Greece).

Our products, however, are printed-on-demand with our designs a few hours after you order them by our suppliers in the USA, Canada, the UK or the EU (depending on your delivery address and the most suitable manufacturer closest to you). Once they are printed, they pass through strict Quality Controls and shipped directly to you (by our suppliers).

FAQ #2: WHAT ARE YOUR OFFICE HOURS ?

Our Office Hours are 09.00 - 17.00 EST Time (GMT -5) Monday-Friday, during which we will be here to answer your questions and help you with your orders.

Even when we are not here to reply to you, you can always contact us by leaving a message for us through our Contact Us Form.

You can be sure that we will receive your message and we will do our best to reply to you within 24 hours.

FAQ #3: HOW CAN I CONTACT YOU ?

You can email us or call us. You will find all our contact details in the footer of our website and in the Contact Us page.

We will be happy to hear from you !

FAQ #4: WHERE ARE YOUR PRODUCTS MADE/MANUFACTURED/PRINTED/SHIPPED FROM ?

All our products are manufactured (printed-on-demand) with our designs, a few hours after you order them, by our suppliers in the USA, Canada, the UK or the EU (depending on your delivery address and the most suitable manufacturer closest to you).

Once they are printed, they pass through strict Quality Controls and, then, they are shipped directly to you (by our suppliers).

Upon clearing and shipping your order we will send you an email informing you of the shipment details (including a Tracking No.) for you to be able to follow your order on-line until it is delivered to you. If you do not see this email in your Inbox, please check your Spam Folder to make sure that your system has not blocked our email as spam.

FAQ #5: ORDER DELIVERY TIME ? HOW MANY DAYS DOES IT TAKE FOR A PRODUCT TO BE DELIVERED TO ME ?

Depending on the delivery address, it will take 7 - 30 days for your order to be delivered to you. Approximate delivery times per destination are as follows:

  • USA: 7-10 days
  • Canada: 10-13 days
  • Europe: 10-20 days (depending on the specific destination)
  • All Other International Destinations: 10-30 days (depending on the specific destination)

Our procedure is as follows:

  • Once you place your order, it is sent directly to our suppliers in the USA, Canada, the UK or the EU (depending on your delivery address and the most suitable manufacturer closest to you)
  • Our suppliers print-on-demand our designs on the product(s) you ordered within a few hours following your order.
  • Once products are printed, they pass through strict Quality Controls
  • Following that, they are packaged & shipped directly to you (by our suppliers).
  • Upon clearing and shipping your order we send you an email informing you of the shipment details (including a Tracking No.) for you to be able to follow your order on-line until it is delivered to you. If you do not see this email in your Inbox, please check your Spam Folder to make sure that your system has not blocked our email as spam.

FAQ #6: CAN I SPEED UP THE DELIVERY TIME OF MY ORDER ? HOW CAN I GET THE PRODUCTS I ORDERED FASTER ?

Depending on the delivery address, it will, generally, take 7 - 30 days for your order to be delivered to you. Approximate delivery times per destination are as follows:

  • USA: 7-10 days
  • Canada: 10-13 days
  • Europe: 10-20 days (depending on the specific destination)
  • All Other International Destinations: 10-30 days (depending on the specific destination)

If, however, it is very important to you that your order delivery time is faster, please Contact Us by email and we will do our best to expedite your shipment, if possible.

FAQ #7: WHAT IS YOUR CANCELLATION POLICY ? WHAT IF I WANT TO CANCEL MY ORDER ?

Once your order is placed and received by our suppliers, it is printed-on-demand within a matter of a few hours and it is, then, packaged and shipped to you.

Consequently and since all orders are printed-on-demand just for you, we accept order cancellations only before they go into production (i.e. up to 2 hours after you place your order).

We do not allow for cancellations after an order has gone into the printing process.

For more details, please see our Cancellations, Shipping, Returns & Refunds Policy.

FAQ #8: WHAT IS YOUR RETURNS & REFUNDS POLICY ? WHAT IF CHANGE MY MIND AND WANT TO RETURN A PRODUCT I ORDERED ?

Since all products are printed-on-demand specifically for you a few hours after you order them, we accept returns and/or give refunds only if you receive from us a product that is defective. For more details, please see our Cancellations, Shipping, Returns & Refunds Policy.

FAQ #9: WHAT IF THE PRODUCT I RECEIVE FROM YOU IS DEFECTIVE ?

In the unlikely event that the product we have shipped to you is defective, please send us an email through our Contact Us page within 10 days from the date this product was originally delivered to you. Kindly include photos of the defective product so that we can ascertain the problem and notify our suppliers thereof.

We will get back to you within 24 hours and we will do everything within our power to make this right by you because we only want happy customers !

For more information, please review our Cancellations, Shipping, Returns & Refunds Policy.

FAQ #10: I HAVE NOT RECEIVED MY ORDER/PRODUCT YET. WHERE IS IT ?

When we shipped your order, we sent you an email which also contained the Tracking No. of your order and a link through which you can track it.

Please go back to this email in order to check your Order Status.

If you have not received this email, please check your Spam Folder to make sure that your system has not blocked it as spam.

If you cannot find this email or you have deleted it by mistake or you cannot track your order for any reason, please contact us through our Contact Us page and we will make sure that we resolve this for you.

FAQ #11: DO YOU OFFER STANDARD PRICE DISCOUNTS ?

Yes, we do offer Standard Price Discounts:

  •  5% Price Discount if you subscribe to our Newsletter (to claim your discount, please use Discount Code: FIRSTPURCHASE during Checkout)
  • 10% Price Discount if you are a repeat customer, i.e. if you have purchased items from our eshop in the past and are interested in making a new purchase (to claim your discount, please use Discount Code: REPEATCUSTOMERS during Checkout)

From time to time, we will also be offering additional Price Discounts which will be prominently featured on our product pages.

It should be noted that our Price Discounts cannot be combined (i.e. they are mutually exclusive).

Nevertheless, for eligible orders, our Price Discounts can be combined with our Free Standard Shipping offers. In particular, under the following Minimum Order conditions per destination country, we are pleased to offer you Free Standard Shipping for:

  • USA Deliveries with Orders > USD 150
  • CANADA Deliveries with Orders > USD 250
  • INTERNATIONAL Deliveries with Orders > USD 400

If an order meets the aforementioned conditions, Free Standard Shipping is applied automatically at Checkout (i.e. no discount coupons needed)

IMPORTANT: Please note that we reserve the right to modify our Price Discounts and/or Free Shipping policies at any time and in any way that we may deem necessary, with no prior notice.

FAQ #12: DO YOU OFFER FREE SHIPPING ?

Yes, we do. In particular, under the following Minimum Order conditions per destination country, we are pleased to offer you Free Standard Shipping for:

  • USA Deliveries with Orders > USD 150
  • CANADA Deliveries with Orders > USD 250
  • INTERNATIONAL Deliveries with Orders > USD 400

For eligible orders, Free Standard Shipping is applied automatically at Checkout (i.e. no discount coupons needed).

Free Standard Shipping can be combined with our Standard Price Discounts which are as follows:

  •  5% Price Discount if you subscribe to our Newsletter (to claim your discount, please use Discount Code: FIRSTPURCHASE during Checkout)
  • 10% Price Discount if you are a repeat customer, i.e. if you have purchased items from our eshop in the past and are interested in making a new purchase (to claim your discount, please use Discount Code: REPEATCUSTOMERS during Checkout)

From time to time, we will also be offering additional Price Discounts which will be prominently featured on our product pages.

It should be noted that our Price Discounts cannot be combined (i.e. they are mutually exclusive). As mentioned above, however, our Price Discounts can be combined with our Free Standard Shipping offers for eligible orders.

IMPORTANT: Please note that we reserve the right to modify our Price Discounts and/or Free Shipping policies at any time and in any way that we may deem necessary, with no prior notice.

FAQ #13: ARE TAXES INCLUDED IN THE PRODUCT PRICES ?

Yes, all Sales Taxes, VAT and some other charges (e.g. packaging) are included in the product prices you see on our product pages.

So, apart from shipping charges (which are calculated on top during your checkout), you will not be asked to pay for any other costs.

As an exception, if you require us to make modifications to our designs, colors etc., we may need to apply an extra charge so we can make up for modification & administrative costs ! However, should this be the case, we will ask you for your consent before we proceed further.

Finally, please note that COLORADDICTED.COM does not bear any responsibility for charges that may arise due to Customs Duties or other similar charges at the country of final destination/import. These potential additional charges are the sole responsibility of the customer.

FAQ #14: ARE CUSTOMS DUTIES/IMPORT TAXES INCLUDED IN THE PRODUCT PRICES ?

No, customs duties/import taxes or other similar charges, that may arise during the importation of a product in the country of final destination, are not borne by COLORADDICTED.COM and are, therefore, not included in our product prices.

These potential additional charges are the sole responsibility of the customer.

FAQ #15: DO YOU ACCEPT PAYPAL PAYMENTS ?

Yes, we do accept Paypal payments, as we believe that Paypal is one of the safest ways to ensure security of payments both for our customers and for us.

Obviously, you can also use your credit card to pay for your purchases, as long as it is accepted by Paypal.

FAQ #16: DO YOU ACCEPT CREDIT CARDS ? WHICH CREDIT CARDS DO YOU ACCEPT ?

For the time being, we only accept credit card payments that are carried out through Paypal. We do this because we want to ensure security of payments both for our customers and for us.

So, as long as your credit card is accepted by Paypal, you can use it to carry out your purchases from COLORADDICTED.COM.

FAQ #17: DO YOU CUSTOMIZE YOUR PRODUCTS WITH COLORS OF MY CHOICE ?

Of course we do, but we may need to apply an extra charge so we can cover for design modification & administrative costs !

Please send us an email through our Contact Us page, indicating which design you are interested in and what are the special colors that you would like us to incorporate in that design.

In order to let us know what are your "special" colors, you can send us color names or their CMYK and/or RGB values or, even, find webpages/photos that contain these colors and send them to us, to get a preliminary idea of your needs.

Once you send us this info, we will review it and contact you asap in order to discuss the details and, possibly, send you a first draft of the design you have chosen with your custom colors. From then on, we will work with you to reach the perfect color combination that fits your needs, until we deliver exactly what you want.

Try us !

FAQ #18: DO YOU SELL WHOLESALE ?

Definitely !

Send us a RFQ by email through our Contact Us page, indicating quantities and which products, designs, colors you're interested in. We'll do our best to reply to you within 24 hours.

FAQ #19: HOW DO I ASK A QUESTION ON A SPECIFIC PRODUCT ?

The easiest way is to go to the specific product page and write your question in the dedicated “Questions & Answers” section field. You can be sure we will receive it and we will reply to you asap.

FAQ #20: WHERE CAN I SEE YOUR CUSTOMER REVIEWS/PRODUCT REVIEWS ?

There are 3 places that you can see our Customers' Product Reviews:

  • In our dedicated Reviews page (click the link at the top right of our Home Page; right under the “Search” box)
  • By clicking to expand the “Reviews” Slide Drawer (light grey floating button on the left side of our eshop)
  • On specific product pages (assuming our particular product has already been reviewed by one or more customers)