COLORADDICTED.COM™ - Shipping & Delivery

Effective Date: August 25, 2026

This Shipping & Delivery Policy applies to orders shipped to addresses in the USA and Canada and explains how your order moves from purchase to delivery and what you can expect during each stage of the process.

For additional information, please visit the Returns & Refunds, Help & FAQs, or Contact Us page.

AT A GLANCE

• Currently, we accept orders exclusively from customers located in the USA and Canada, with delivery to addresses within those countries. More countries will follow. If yours isn't served yet, please join this Waitlist — we'll write to you the day we open your market.
• Product availability by destination is listed on the respective product pages.
• Every product is produced only after you place your order. We do not keep pre-produced inventory, helping reduce unnecessary waste while ensuring that every item is produced specifically for you and receives the individual attention it deserves.
• Orders enter a 24-hour Order Review Period, during which your payment is authorized but not yet captured. This gives you time to reconsider your purchase, request a cancellation or correct your delivery address before payment is captured and production begins.
• Most orders are delivered within 10–15 business days, including the 24-hour Order Review Period, production and shipping transit time (delivery to APO, FPO, and DPO addresses typically takes 15–30 business days — significantly longer than our standard delivery estimates).
• Free Standard Shipping is available for:
  • The USA – Orders over USD 200
  • Canada – Orders over USD 250
• Track your order at any time through your Customer Account, where you can also submit eligible cancellation and return requests.
• Every shipment supports our commitment to more sustainable commerce through Our Environmental Commitment.

FROM ORDER TO DELIVERY

At COLORADDICTED.COM™, we believe that a great shopping experience extends well beyond checkout. That's why we're committed to making every step of your order journey as transparent, reliable and straightforward as possible.

Every order follows four simple stages:

1. You Order

Currently, COLORADDICTED.COM™ accepts orders exclusively from customers located in the USA and Canada, with delivery to addresses within those countries. If you reside elsewhere, please subscribe to our Waitlist so we can inform you immediately upon opening your market.

In addition, not every item can be shipped to every country; please refer to its respective product page for eligible shipping destinations.

Every product we sell is produced individually, after your order is placed, by our carefully selected production partners. Nothing is held in stock. This approach eliminates unnecessary overproduction, minimizes waste, and supports a more environmentally responsible way of creating high-quality products. At the same time, this process ensures that every product receives the individual attention it deserves — which is why production typically takes 3–5 business days before your order ships.

Once you complete your purchase, your order enters a 24-hour Order Review Period.

During this period, your payment has been authorized but has not yet been captured. This gives you the opportunity to reconsider your purchase, request an eligible cancellation or correct your shipping address before production begins.

We intentionally delay payment capture and production during this short 24-hour Order Review Period to provide additional flexibility for our customers while helping prevent unnecessary overproduction, avoidable shipping delays and product waste.

If you wish to cancel your order during the 24-hour Order Review Period, you may do so by visiting your Customer Account and submitting a Cancellation Request, or by contacting us through our Contact Us page.

If you wish to correct your delivery address, please contact us through our Contact Us page as soon as possible.

CAUTION: Once the 24-hour Order Review Period ends, payment is captured and production begins. At this point, the Cancellation Request option is automatically removed from your Customer Account, as production has already begun. From that point on, your order can no longer be cancelled or modified.

If you want a different size or design after that point, you can return the item under our “Change-of-Mind Returns” policy and place a new order. In such a case, both the original shipping charges and return shipping costs are non-refundable and are the responsibility of the customer.

Please verify your shipping address carefully before completing your purchase.

Orders returned because of an incorrect or incomplete delivery address, refusal of delivery, or failure to collect the package may be reshipped only after the applicable shipping charges have been paid by the customer.

2. We Produce

Once the 24-hour Order Review Period has ended, we capture your payment and your order enters production.

Every product is produced, by our trusted production partners, only after your order has been placed. Because we do not keep pre-produced inventory, production typically takes 3–5 business days, although some products may occasionally require additional time during periods of exceptionally high demand.

We work with a carefully selected global network of trusted production partners. Whenever possible, we automatically route your order to the production facility closest to its delivery destination.

This approach offers several important advantages:

• Shorter delivery times
• Lower transportation emissions
• Reduced likelihood of customs charges
• Greater overall delivery reliability

Although production normally begins immediately after the 24-hour Order Review Period ends, we reserve the right to delay or cancel an order before production starts in exceptional circumstances, including suspected fraud, payment issues or circumstances beyond our reasonable control. Should this occur, we will contact you promptly and, where applicable, issue a full refund.

3. We Prepare & Dispatch

Once your order has been produced, carefully inspected and packaged, it is released for shipment.

As soon as your order leaves the production facility, we will send you a Shipping Confirmation email containing your Order Tracking Number.

You may also monitor your shipment at any time through your Customer Account, where you can conveniently view your order status, shipment progress and other eligible post-purchase options.

Depending on the product ordered and its delivery destination, shipments may be handled by USPS, UPS, FedEx, DHL, Canada Post, as well as other reputable carriers and their authorized local delivery partners.

Please note that tracking information may take up to 24 hours after dispatch to appear in the carrier's tracking system.

If you do not receive your Shipping Confirmation email within a reasonable time after dispatch, please remember to check your Spam, Junk or Promotions folder before contacting us.

4. Your Order Arrives

Shipping transit typically takes 6–9 business days after dispatch for deliveries within the USA and Canada.

As a result, most orders are delivered within 10–15 business days of placing your order, including the 24-hour Order Review Period, production time and shipping transit.

Delivery to APO, FPO, and DPO addresses typically takes 15–30 business days — significantly longer than our standard delivery estimates.

Please note that all delivery times are estimates only and cannot be guaranteed.

Actual delivery times may vary depending on factors including:

• The product(s) ordered
• The delivery destination
• Seasonal demand
• Carrier capacity
• Customs processing, where applicable

Delivery times may also be longer during particularly busy periods, including Christmas, Easter, Black Friday and Cyber Monday.

In addition, deliveries may occasionally be delayed by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, labor disputes, pandemics, government actions or other Force Majeure events.

Should an unexpected delay occur, we will always do our best to keep you informed whenever reasonably practicable.

FREE STANDARD SHIPPING

We are pleased to offer Free Standard Shipping for orders to:

• The USA – Orders over USD 200
• Canada – Orders over USD 250

For eligible orders, Free Standard Shipping is applied automatically at checkout. No coupon code is required.

Free Standard Shipping can be combined with our price discounts (see our Help & FAQs).

Shipping thresholds, promotional offers and free-shipping terms may be modified, suspended or withdrawn at any time without prior notice.

TRACKING YOUR ORDER

Tracking your order is simple.

As soon as your order leaves the production facility, we will send you a Shipping Confirmation email containing your Order Tracking Number.

You may also monitor your shipment at any time through your Customer Account, where you can conveniently:

• Track your shipment
• View your order status
• Submit eligible cancellation requests during the 24-hour Order Review Period
• Submit eligible return requests after delivery, where applicable

Please note that tracking information may take up to 24 hours after dispatch to become available.

If you have not received your Shipping Confirmation email, please remember to check your Spam, Junk or Promotions folder before contacting us.

MULTIPLE DELIVERIES

Whenever possible, we aim to ship your entire order in a single package.

However, if your order contains multiple products, different product types or items produced at different production facilities, your order may be shipped in two or more separate packages.

If this happens:

• You will not be charged additional shipping fees beyond those shown at checkout.
• Each shipment will have its own tracking information, where applicable.
• Packages may arrive on different days.

This approach allows us to produce each item at the facility best positioned to deliver it efficiently, helping reduce transit times, transportation distances and unnecessary emissions whenever possible.

PO BOX, APO, FPO & DPO ADDRESSES

PO BOX ADDRESSES

Due to their size and shipping requirements, large-format products such as canvas wraps and art prints cannot be delivered to PO Box addresses. These products are typically shipped via commercial carriers and require a physical street address. Please provide a physical delivery address for all large-format orders.

For smaller products where USPS or Canada Post is the assigned carrier, delivery to a PO Box may be possible but is not guaranteed. Please provide a physical delivery address whenever possible to help avoid delivery issues.

APO, FPO & DPO ADDRESSES (US MILITARY)

We ship to APO, FPO, and DPO addresses via USPS standard shipping. Please note that delivery to military addresses typically takes 15–30 business days — significantly longer than our standard delivery estimates — and tracking information may stop updating once the order reaches the APO/FPO/DPO processing hub. The order continues its journey from that point.

When entering a military address at checkout, please select United States as the country and use AA, AE, or AP as the state/region, together with the appropriate unit and box information.

IF YOUR PACKAGE HAS NOT ARRIVED

If the estimated delivery date has passed and your order has not yet arrived, we recommend taking the following steps before contacting us:

1. Check your tracking information through your Customer Account or your Shipping Confirmation email.
2. Confirm that the shipping address provided during checkout is correct.
3. Check with members of your household, neighbors or your building's reception or mailroom, where applicable.
4. Contact the delivery carrier directly using your Order Tracking Number, as they may have additional delivery information.

If you still cannot locate your package after completing these steps, please message us through our Contact Us page. We'll work with the carrier to investigate and help resolve the issue as quickly as possible.

UNDELIVERABLE PACKAGES

A package may be returned to our production partner if delivery cannot be completed. Common reasons include:

• An incorrect or incomplete shipping address
• Refusal of delivery
• Failure to collect the package within the carrier's required timeframe
• Repeated unsuccessful delivery attempts

If this occurs, we will contact you to discuss the available options:

• Where reshipment is requested, the customer is responsible for the applicable shipping charges.
• Where reshipment is not requested and the product cannot be resold, we will discuss the available options with you on a case-by-case basis; refunds may not be available where delivery could not be completed due to circumstances within the customer's control.

For full details on all of the above, please see our Returns & Refunds Policy.

SHIPPING DELAYS BEYOND OUR CONTROL

While we always strive to deliver your order within the estimated timeframe, certain events may cause delays that are outside our reasonable control. Examples include, but are not limited to:

• Severe weather
• Natural disasters
• Transportation disruptions
• Labor disputes
• Pandemics or public health emergencies
• Government actions or customs delays
• Other Force Majeure events

Although such events are uncommon, they may affect production, shipping or final delivery times.

If a significant delay affects your order, we will do our best to keep you informed whenever reasonably practicable.

CUSTOMS, DUTIES & TAXES

Because COLORADDICTED.COM™ currently accepts orders only from customers located in the USA and Canada, with delivery to addresses within those countries, most orders are produced and shipped domestically whenever possible.

This significantly reduces the likelihood of customs processing, import duties and brokerage fees.

However, in exceptional circumstances, an order may be produced or shipped from another country if required to fulfil your purchase.

Where customs duties, import taxes or similar government charges apply, responsibility for those charges rests with the customer unless otherwise required by applicable law.

CARBON-NEUTRAL SHIPPING

Reducing our environmental impact is an important part of how we operate.

Whenever possible, orders are routed to the production partner closest to their delivery destination. Shorter transportation distances help reduce transit times and lower transportation-related emissions.

In addition, through our participation in Shopify Planet, we support carbon removal initiatives that help address the emissions associated with shipping your order.

To learn more about our environmental initiatives, please visit the Our Environmental Commitment page.

QUESTIONS?

If you have any questions about shipping, delivery or an existing order, we're here to help. Please visit our Help & FAQs page or get in touch through our Contact Us page citing your Order Number. We'll be happy to assist you. We aim to reply within one business day.

You can also manage your orders in your Customer Account — no password or registration needed. Just follow this procedure:

1. Sign in with the email you used to order.
2. We'll send you a one-time sign-in code to your email — copy it and enter it in the sign-in form.

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