OLORADDICTED.COM™ - Shipping & Delivery

Effective Date: August 25, 2026

This Shipping & Delivery Policy applies to orders shipped to addresses in the USA and Canada and explains how your order moves from purchase to delivery and what you can expect during each stage of the process.

For additional information, please visit the Returns & Refunds, Help & FAQs, or Contact Us page.

AT A GLANCE

• Currently, we accept orders exclusively from customers located in the USA and Canada, with delivery to addresses within those countries. If you are based elsewhere, please join our Waitlist and we will let you know when we begin shipping to your market. After signing up, please confirm your subscription through the email we send you so your registration is completed.
• Product availability by destination is listed on the respective product pages
• A valid residential or commercial street address is required. We do not deliver to PO Boxes, parcel lockers, USPS gopost® addresses, APO/FPO/DPO military addresses, diplomatic addresses or other non-street addresses.
• Every product is produced individually, after your order is placed. Nothing is held in stock. This approach helps reduce unnecessary overproduction, excess inventory, and waste, while ensuring that every item is produced specifically for you and receives the individual attention it deserves.
• Orders enter a 24-hour Order Review Period, during which your payment is authorized but not yet captured. This gives you time to reconsider your purchase, cancel your order or correct your delivery address before payment is captured and production begins.
• Most orders are delivered within 10–15 business days, including the 24-hour Order Review Period, production and shipping transit time.
• Free Standard Shipping is available for:
  • The USA – Orders over USD 200
  • Canada – Orders over USD 250
• Track your order at any time through your Customer Account, where you can also cancel eligible orders and submit eligible return requests.
• Every shipment supports our commitment to more sustainable commerce through Our Environmental Commitment.

FROM ORDER TO DELIVERY

At COLORADDICTED.COM™, we believe that a great shopping experience extends well beyond checkout. That's why we're committed to making every step of your order journey as transparent, reliable and straightforward as possible.

Every order follows four simple stages:

1. You Order

Currently, COLORADDICTED.COM™ accepts orders exclusively from customers located in the USA and Canada, with delivery to addresses within those countries. If you reside elsewhere, please subscribe to our Waitlist so we can let you know when we begin shipping to your market. After signing up, please confirm your subscription through the email we send you so your registration is completed.

In addition, not every item can be shipped to every country; please refer to its respective product page for eligible shipping destinations.

Every product we sell is produced individually, after your order is placed, by our carefully selected production partners. Nothing is held in stock. This approach helps reduce unnecessary overproduction, excess inventory, and waste, and supports a more environmentally responsible way of creating high-quality products. At the same time, this process ensures that every product receives the individual attention it deserves — which is why production typically takes 3–5 business days before your order ships.

Once you complete your purchase, your order enters a 24-hour Order Review Period.

During this period, your payment has been authorized but has not yet been captured. This gives you the opportunity to reconsider your purchase, cancel your order or correct your delivery address before production begins.

We intentionally delay payment capture and production during this short 24-hour Order Review Period to provide additional flexibility for our customers, allowing cancellations or delivery-address corrections before production begins.

If you wish to cancel your order during the 24-hour Order Review Period, you may do so by visiting your Customer Account, opening the relevant order and selecting “Cancel”. If you cancel during the 24-hour Order Review Period, you will not be charged. The payment authorization is released, although the time it takes for a pending authorization to disappear from your account may depend on PayPal or your payment provider.

If you wish to correct your delivery address, please Contact Us with your Order Number as soon as possible during the 24-hour Order Review Period.

CAUTION: Once the 24-hour Order Review Period ends, payment is captured and production begins. At this point, the “Cancel” option is automatically removed from your Customer Account, as production has already begun. From that point on, your order can no longer be cancelled or modified.

If you want a different size or design after that point, you can return the item under our “Change-of-Mind Returns” policy and place a new order. In such a case, the original shipping charges are non-refundable and the customer is responsible for the return shipping cost.

Please verify your delivery address carefully before completing your purchase.

Delivery Address Requirements: COLORADDICTED.COM™ requires a valid residential or commercial street address for delivery. We do not deliver to PO Box addresses, parcel lockers, USPS gopost® addresses, APO/FPO/DPO military addresses, diplomatic addresses, or other non-street addresses. Unsupported delivery address types will not be accepted during checkout.

Orders returned because of an incorrect or incomplete delivery address, refusal of delivery, or failure to collect the package may be reshipped only after the applicable shipping charges have been paid by the customer.

2. We Produce

Once the 24-hour Order Review Period has ended, we capture your payment and your order enters production.

Every product is produced by our trusted production partners only after your order has been placed. Because we do not keep pre-produced inventory, production typically takes 3–5 business days, although some products may occasionally require additional time during periods of exceptionally high demand.

We work with a carefully selected global network of trusted production partners. Whenever possible, we automatically route your order to the production facility closest to its delivery destination.

This approach offers several important advantages:

• Shorter delivery times
• Lower transportation emissions
• Reduced likelihood of customs charges
• Greater overall delivery reliability

Although production normally begins immediately after the 24-hour Order Review Period ends, we reserve the right to delay or cancel an order before production starts in exceptional circumstances, including suspected fraud, payment issues or circumstances beyond our reasonable control. Should this occur, we will contact you promptly and, where applicable, issue a full refund.

3. We Prepare & Dispatch

Once your order has been produced, carefully inspected and packaged, it is released for shipment.

As soon as your order leaves the production facility, we will send you a Shipping Confirmation email containing your Order Tracking Number.

You may also monitor your shipment at any time through your Customer Account, where you can conveniently view your order status, shipment progress and other eligible post-purchase options.

Depending on the product ordered and its delivery destination, shipments may be handled by USPS, UPS, FedEx, DHL, Canada Post, as well as other reputable carriers and their authorized local delivery partners.

Please note that tracking information may take up to 24 hours after dispatch to appear in the carrier's tracking system.

If you do not receive your Shipping Confirmation email within a reasonable time after dispatch, please remember to check your Spam, Junk or Promotions folder before contacting us.

4. Your Order Arrives

Shipping transit typically takes 6–9 business days after dispatch for deliveries within the USA and Canada.

As a result, most orders are delivered within 10–15 business days of placing your order, including the 24-hour Order Review Period, production time and shipping transit.

Please note that all delivery times are estimates only and cannot be guaranteed.

Actual delivery times may vary depending on factors including:

• The product(s) ordered
• The delivery destination
• Seasonal demand
• Carrier capacity
• Customs processing, where applicable 

Delivery times may also be longer during particularly busy periods, including Christmas, Easter, Black Friday and Cyber Monday.

In addition, deliveries may occasionally be delayed by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, labor disputes, pandemics, government actions or other Force Majeure events.

If a significant delay affects your order, we will do our best to keep you informed whenever reasonably practicable. If we become unable to ship an order within an applicable stated or legally required timeframe, we will provide any notice, cancellation option, refund, or other remedy required by applicable law.

FREE STANDARD SHIPPING

We are pleased to offer Free Standard Shipping for orders to:

• The USA – Orders over USD 200
• Canada – Orders over USD 250

The free-shipping thresholds apply to the order total after discounts.

For eligible orders, Free Standard Shipping is applied automatically at checkout. No coupon code is required.

Free Standard Shipping can be combined with our price discounts (see our Help & FAQs).

Shipping thresholds, promotional offers and free-shipping terms may be modified, suspended or withdrawn at any time without prior notice. Any such changes apply to future orders only and do not affect orders already placed.

SHIPPING METHODS

Available shipping methods depend on the product and delivery destination and are shown at checkout. Express Shipping is not guaranteed to be available for every product or destination.

TRACKING YOUR ORDER

Tracking your order is simple.

As soon as your order leaves the production facility, we will send you a Shipping Confirmation email containing your Order Tracking Number.

You may also monitor your shipment at any time through your Customer Account, where you can conveniently:

• Track your shipment
• View your order status
• Cancel eligible orders during the 24-hour Order Review Period
• Submit eligible return requests after delivery, where applicable

Please note that tracking information may take up to 24 hours after dispatch to become available.

If you have not received your Shipping Confirmation email, please remember to check your Spam, Junk or Promotions folder before contacting us.

MULTIPLE DELIVERIES

Whenever possible, we aim to ship your entire order in a single package.

However, if your order contains multiple products, different product types or items produced at different production facilities, your order may be shipped in two or more separate packages.

If this happens:

• You will not be charged additional shipping fees beyond those shown at checkout.
• Each shipment will have its own tracking information, where applicable.
• Packages may arrive on different days. 

This approach allows us to produce each item at the facility best positioned to deliver it efficiently, helping reduce transit times, transportation distances and unnecessary emissions whenever possible.

DELIVERY ADDRESS REQUIREMENTS

To help ensure reliable delivery of your order, COLORADDICTED.COM™ requires a valid residential or commercial street address.

We do not deliver to:

• PO Box addresses
• Parcel lockers
• USPS gopost® addresses
• APO, FPO or DPO military addresses
• Diplomatic addresses
• Other non-street addresses

Please provide a valid residential or commercial street address at checkout. Unsupported delivery address types will not be accepted during checkout.

IF YOUR PACKAGE HAS NOT ARRIVED

If you have concerns about the delivery of your order, including delayed or stalled tracking, a package that has not arrived by its estimated delivery date, or a package marked as delivered that you cannot locate, we recommend taking the following steps before contacting us:

1. Check your tracking information through your Customer Account or your Shipping Confirmation email.
2. Confirm that the delivery address provided during checkout is correct.
3. Check with members of your household, neighbors or your building's reception or mailroom, where applicable.
4. Contact the delivery carrier directly using your Order Tracking Number, as they may have additional delivery information.

If tracking shows no movement for more than 7 business days, or your estimated delivery date has passed and you still cannot locate your package, or tracking shows the package as delivered but you cannot find it, please Contact Us and include your Order Number.

We will investigate the shipment with the carrier and our production partner and determine the appropriate resolution based on the outcome of the investigation.

UNDELIVERABLE PACKAGES

A package may be returned to our production partner if delivery cannot be completed. Common reasons include:

• An incorrect or incomplete delivery address
• Refusal of delivery
• Failure to collect the package within the carrier's required timeframe
• Repeated unsuccessful delivery attempts

If delivery cannot be completed due to an incorrect or incomplete address provided by the customer, refusal of delivery, failure to collect the package, or another circumstance within the customer's control, we will contact you to discuss the available options:

• Where reshipment is requested, the package may be reshipped only after the applicable shipping charges have been paid by the customer.
• Where reshipment is not requested and the product cannot be resold, we will discuss the available options with you on a case-by-case basis; refunds may not be available where delivery cannot be completed due to circumstances within the customer's control.

For full details on all of the above, please see our Returns & Refunds Policy.

SHIPPING DELAYS BEYOND OUR CONTROL

While we always strive to deliver your order within the estimated timeframe, certain events may cause delays that are outside our reasonable control.

Examples include, but are not limited to:

• Severe weather
• Natural disasters
• Transportation disruptions
• Labor disputes
• Pandemics or public health emergencies
• Government actions or customs delays
• Other Force Majeure events

Although such events are uncommon, they may affect production, shipping or final delivery times.

If a significant delay affects your order, we will do our best to keep you informed whenever reasonably practicable. If we become unable to ship an order within an applicable stated or legally required timeframe, we will provide any notice, cancellation option, refund, or other remedy required by applicable law.

CUSTOMS, DUTIES & TAXES

Any applicable sales taxes are included in the prices displayed on our website.

Because COLORADDICTED.COM™ currently accepts orders only from customers located in the USA and Canada, with delivery to addresses within those countries, most orders are produced and shipped domestically whenever possible.

This significantly reduces the likelihood of customs processing, import duties and brokerage fees.

In some cases, an order may be produced or shipped from another country, depending on the product, production location and delivery destination.

Where customs duties, import taxes or similar government charges apply, responsibility for those charges rests with the customer unless otherwise required by applicable law.

CARBON-NEUTRAL SHIPPING

Reducing our environmental impact is an important part of how we operate.

Whenever possible, orders are routed to the production partner closest to their delivery destination. Shorter transportation distances help reduce transit times and lower transportation-related emissions.

Through our participation in the Shopify Planet Program, we fund shipping-associated carbon removal for all orders — including reforestation, carbon capture, and climate-positive initiatives. Carbon-neutral shipping is built into every purchase, at no additional cost to you.

To learn more about our environmental initiatives, please visit the Our Environmental Commitment page.

QUESTIONS?

If you have any questions about shipping, delivery or an existing order, we're here to help. Please visit our Help & FAQs page or get in touch through our Contact Us page, including your Order Number if your message concerns an existing order. We'll be happy to assist you. We aim to reply within one business day.

You can also manage your orders in your Customer Account — no password or registration needed. Just follow this procedure:

1. Sign in with the email you used to order
2. We'll send you a one-time sign-in code to your email — copy it and enter it in the sign-in form.

© COLORADDICTED.COM™. All Rights Reserved.