COLORADDICTED.COM - Cancellations, Shipping, Returns & Refunds Policy
We do not keep a stock on any of our products. A few hours after you order them, they are printed-on-demand specifically for you by our suppliers in the US, Canada, the UK or the EU(depending on your delivery address and the most suitable manufacturer closest to you).
Specifically, once you place your order, it is sent to our suppliers and it is printed-on-demand within a matter of a few hours. It is, then, inspected, packaged and shipped to you directly by our suppliers.
Consequently and since all orders are printed-on-demand just for you, we accept order cancellations strictly before they go into production (i.e. up to 2 hours after you place your order). We do not allow for cancellations after an order has gone into the printing process.
All our products are printed and shipped directly to you from our suppliers' facilities in the US, Canada, the UK or the EU.
Once your order is placed and received by our suppliers, it is printed-on-demand within a matter of a few hours and it is, then, inspected, packaged and shipped to you.
Upon clearing and shipping your order, we will send you an email informing you of the shipment details (including a Tracking No.) for you to be able to follow your order on-line until it is delivered to you. If you do not see this email in your Inbox, please check your Spam Folder to make sure that your system has not blocked our email as spam.
Depending on the delivery address, it will take 7 - 30 days for your order to be delivered to you. Approximate Order Delivery Times per destination are as follows:
- USA: 7-10 days
- Canada: 10-13 days
- Europe: 10-20 days (depending on the specific destination)
- All Other International Destinations: 10-30 days (depending on the specific destination)
Please note that the above mentioned Order Delivery Times:
- MAY DOUBLE DURING MAJOR HOLIDAYS (e.g. Christmas, Easter)
- Depend on product(s) ordered and on exact delivery address
- Include 2-5 days for manufacturing
- Do not include time through Customs, Border Control Facilities or Force Majeure (unforeseeable circumstances, e.g. strikes, extreme weather)
FREE STANDARD SHIPPING
We do our best to find and negotiate low shipping rates with major carriers for our deliveries. As a result and under the following Minimum Order conditions per destination country, we are pleased to offer you Free Standard Shippingfor:
- USA Deliveries with Orders > USD 150
- CANADA Deliveries with Orders > USD 250
- INTERNATIONAL Deliveries with Orders > USD 400
For eligible orders, Free Standard Shipping is applied automatically at Checkout (i.e. no discount coupons needed) and can be combined with our Price Discounts (see relevant FAQ).
IMPORTANT: Please note that we reserve the right to modify our Price Discounts and/or Free Shipping policies at any time and in any way that we may deem necessary, with no prior notice.
RETURNS & REFUNDS OR EXCHANGES
An order is eligible for refund or exchange only if the product(s) prove(s) to be defective.
Since we have deliberately chosen suppliers that run strict quality control procedures, the probability that a defective product will be delivered to you is minimal.
Nevertheless, in the unlikely event that you do receive a defective product, please Contact Us by email within 10 days from the date on which you received it, in order to resolve the issue. In your email, please include proof of the product's defects (e.g. photos) so we can ascertain the nature of the defect(s) and notify our suppliers. It is very important for us to make sure than this never happens again.
Assuming said defects are verified, we will refund you immediately.
Alternatively, should you wish so, we will send you a replacement or exchange product of the same value free-of-charge for you.
On rare occasions and in case of ambiguity, we may ask you to return the product to us to inspect it (to the return address that we will indicate to you).
In the latter case, the product has to be returned in its original packaging and in the same condition that you received it (i.e. unused) within 30 days from the date it was delivered to you. Please note that, beyond this time limit, we do not accept items for refund or exchange.
Once we receive your returned product, we will inspect it and, depending on our conclusions and your wishes, we will issue a refund for you or send you a new product as a replacement or exchange for your old defective one.