COLORADDICTED.COM™ - Effective Date: July 20, 2026

Every product we sell is produced individually, to order, by our production partners. Nothing waits in a warehouse to be wanted. That is part of what makes the work worth owning — and it shapes the few rules below.

THE SHORT VERSION

• You may cancel your order or correct your delivery address within 24 hours of placing it.
• If your order arrives damaged, defective, or different from what you ordered, send us photos/videos — you'll receive a free replacement or a full refund (including shipping), your choice. In most cases, there's nothing to ship back.
• Changed your mind? You have 60 days from delivery to return your order. Contact us first for return authorization.
• Manage your orders any time in your account.
• We reply to every message within one business day.

1. CANCELLATIONS & ADDRESS CHANGES

You have 24 hours from the moment you place your order to cancel it or correct your delivery address, free of charge and with no reason needed. Every piece is made individually to order, and production begins once those 24 hours pass; from that point, your order can no longer be cancelled or modified.

How to cancel or correct your address:

1. Sign in to your account, open the order, and select Cancel — or simply reply to your order confirmation email, or contact us with your order number.
2. We'll confirm the cancellation or change within one business day.
3. Cancelled orders are refunded in full to your original payment method (see Section 4).

Please double-check your delivery address when ordering — packages returned to sender because of an incorrect or incomplete address can be reshipped at the customer's expense.

2. DAMAGED, DEFECTIVE, OR DIFFERENT FROM WHAT YOU ORDERED?

Please inspect your order when it arrives. If anything is damaged, defective, or different from what you ordered, we will make it right.

How to report an issue:

1. Contact us with your order number and a brief description of the issue. Have clear photos or a short video of the item and its packaging ready — we'll ask for them in our reply.
2. Tell us which remedy you prefer — a free replacement or a full refund, including your original shipping. The choice is yours.
3. We'll reply within one business day, and most claims are fully resolved within a few business days. In most cases, there is nothing to send back — we typically resolve claims from your photos. Please keep the item and its packaging until your claim is resolved, as we may ask for the item to be returned to us for inspection.

When to report: ideally within 30 days of delivery — early reports are resolved fastest. Claims are accepted up to 60 days from delivery.

A note on color: every screen renders color differently — slight variation between your display and the finished piece is inherent to the medium and is not a defect.

Every claim is also reviewed on our side to make sure the same issue never reaches another customer.

3. CHANGE-OF-MIND RETURNS

If a piece turns out not to be right for your walls, you may return it within 60 days of delivery.

How to return:

1. Request authorization first. Sign in to your account and submit a return request from the order — or contact us with your order number. Returns sent without prior authorization cannot be accepted or refunded.
2. Once authorized, you'll receive the return address and instructions by email. Ship within 14 days of authorization; authorizations expire after that.
3. Items must be unused, undamaged, and in their original packaging.
4. Return shipping is arranged and paid by you. A tracked service is required (standard, not express, is fine) — the item remains your responsibility until it reaches us.
5. Your refund is issued once we have received and inspected the return. For change-of-mind returns, original shipping charges are non-refundable.

A note on sizing: dimensions are listed on every product page, and art reads smaller on a screen than on a wall. Orders of the wrong size are treated as change-of-mind returns, so please measure twice.

4. REFUNDS

Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need a few additional days to post the credit to your statement.

• Orders cancelled within 24 hours are refunded in full (Section 1).
• Defect claims (Section 2) are refunded in full, including original shipping.
• Change-of-mind returns (Section 3) are refunded for the returned items; original shipping charges are not refunded and the return shipping cost is the responsibility of the customer.
• If you return part of a multi-item order, the refund covers the returned items, not the order's shipping.
• Sale and discounted items carry the same return rights as full-price items, refunded at the price you paid.

5. EXCHANGES

We don't offer direct exchanges. If you'd like a different size or design, return your piece under Section 3 and place a new order. Replacements for damaged or defective items are handled under Section 2 — free of charge.

6. FAIR USE

We stand behind every piece we make, and we keep this policy generous because we know most people are honest. Where a returned item arrives used, damaged, or incomplete, we may reduce the refund to reflect its diminished value, or decline the return. Items reported as damaged may need to be returned to us for inspection before a refund is issued. We likewise reserve the right to decline returns that arrive without authorization or form part of a pattern of excessive returns.

7. QUESTIONS

Contact us with your order number, or manage your orders in your account — no password or registration needed; sign in with the email you used to order and the subsequent one-time code we will send to your email. You will hear from us within one business day.